How to Fix Common Android Device SYNC Issues

microsoft sync pic

So far we’ve covered the iPhone and how the common connectivity issues it may have with the Ford Sync system. Now we will cover common issues you may face if you are using an Android device, which compared to other devices, is fairly easy to connect and has very few issues with Ford technology.

Common Issue Fixes

I currently am using the Droid Incredible which operates on the Android OS. I love it and I haven’t had any issues with Ford Sync (knock on wood). That doesn’t mean that it’s without its problems though. I’ve found that some users experience issues with the Bluetooth not connecting at times. An easy fix is to turn off the phone for 30sec to a minute. This seems to fix the issue for a lot of people, if not try repairing the phone again. When you’re first pairing up your phone make sure to look at it when you agree to download your phonebook. Android phones usually have a prompt that pops up asking if you want to allow access to your phone. If you accidentally press back or miss the prompt the phone will think you don’t want to give access to Sync and not show the prompt again. You can go to your phonebook menu in your car and select “download phonebook” or you can try re-pairing your device to get the prompt to show up again. If the connection seems slow between your phone and your car try making sure WiFi is turned off or deleting widgets on the phones’ screens to improve speed and performance.

Special Pin

The older Android OS and some of the newer Android phones, such as the Droid Bionic, requires a 4-digit pin to connect to Ford Sync (Sync usually asks for 6-digit pin) you’re going to have to do an extra step. When Sync asks you to enter in the 6-digit pin on the screen move the “Seek” arrows till you see “Special Pin”. Press OK and a 4-digit pin will appear for you to enter in.

Contact Us

If you have any further questions or need help with connectivity issues for any device, feel free to contact myTech Team. You can reach us by phone at 855-567-0440 or by email at We’d be more than happy to help troubleshoot your vehicle technology issues and get you up and running again.

Stay tuned for our next article that covers common Sync issues with Blackberry devices.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

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  • MomofS4User

    My daughter wants to play the music on her Samsung Galaxy S4 mini through my Ford Flex 2009 audio system. It works with MP3 players, but we seem to have a problem with music on her phone. Do you have any idea what the problem could be? Do I need to sync the phone with my car, even though she’s not using her phone functionality over the speakers , just her music?

  • Lebanon Ford Concierge

    Android phones are able to play music through sync using a USB connection. You will have to pair the phone and stream her music through Bluetooth

  • Chris B

    I have a samsung galaxy note4 paired to a my ford synch system in a 2014 f150 XLT. I would like to use google maps for navigation on my phone and pass the audio guidance through my synch system while listening to the radio. Trouble is, I can only hear the navigation instructions when tuned to Bluetooth audio. I believe the phone supports the HPF profile so it should be able to interrupt the radio to pass navigation guidance. It worked on my wife’s iPhone for a month or two, then the option to choose HPF in the apple navigation app simply went away. Any ideas?