Quick Ways to Fix Common Microsoft SYNC Connection Issues

microsoft sync pictures

We at myTech Team field a lot of questions regarding the technology found in Ford vehicles. The most common questions include “why is my phone not connecting with Sync?” and “why does my media player not always connect with Sync?” When these issues occur, many believe that there is something wrong with their vehicle or that Microsoft Sync is somehow broken. When in reality, the solution is sometimes is just button push away. Here are ways that you can solve these common connection issues with your device and Microsoft Sync.


If you are experiencing connection issues with your phone, the first thing you’ll want to do is check to make sure that the Bluetooth function of your phone is turned on. It may seem silly at first, but it happens sometimes, just like wondering why the TV won’t turn on and realizing it isn’t even plugged in. Once you’ve confirmed that Bluetooth is in fact on, then go ahead and ask yourself when the last time your phone has been powered off. If you’re like many of us, you probably don’t let your phone see that dark cruel fate that is known as a low battery. If you never turn off your phone or let it fully drain the battery, it may affect the connection that phone has with Sync. Simply turn the phone off, wait about 10-15 seconds and turn it back on. You can also take the battery out of the phone and wait the same 10-15 seconds before you put it back in and turn the phone back on. By turning off your phone every once in a while you can ensure that the connection between your phone and Sync will remain hassle free. View our articles on Android and iPhone specific connection issues to see solutions for these devices.

Media Player

When it comes to your media player a good reboot never hurts. If the vehicle isn’t recognizing your device try powering down the device for one minute before turning it back on. Once the device has fully powered on try plugging it back into the port you are using (e.g. USB, AUX).

Contact Us

Now these are not the end all to be all fixes when it comes to Microsoft Sync and MyFord Touch. Some issues do require more attention and may require more than just a reset of your device, see How To Reset Microsoft SYNC In Your Vehicle. Should these solutions not fix your connection issue or if you have any other questions you need help finding a solution for, contact a myTech Team Representive by calling us at 855-567-0440 or email your questions to mytechteam@lebanon-ford.com.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR mytechteam@lebanon-ford.com. *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • zee

    i have same problem…how did u fix it ??

  • Bob

    Had the same problem. I was told to turn off the car and turn it back on. Make sure I am in Park, make sure the emergency brake is not engaged… Nothing worked their way. Voice command button actually worked while in Drive not Park, and I was able to sync my phone. I still can’t play music via Bluetooth but I can make calls and listen to texts. Hope this works for you. (also a 2014 Focus)

  • Denise Moore

    Everyone there are sync updates that you download to a USB drive (thumbdrive) via your computer and then to car.they give you step by step instruction on how to install the updates

  • walklikearobot

    this is a little old, but did you ever fix your problem?? I’ve been having this problem for a couple of days now. i cant even charge my phone via USB anymore :/

  • Rachel

    My 2011 ford explorer limited sync screen goes out frequently without the screen I have no access to Radio,Bluetooth ,and am unable to control some of my temperature options.Is anyone aware of any updates or solutions for this besides disconnecting the battery

  • Kathleen

    Having some new trouble playing music on a flash drive through the USB in my ’13 Explorer. In the past, I’ve randomly removed my flash drive to connect it to my computer and add new music. Plug it back in the Explorer’s USB, everything plays just fine. But today I added a few more songs, and my Explorer doesn’t seem to realize they are there. It plays all the previous songs just fine, but when I scroll through the songs the new ones don’t even show up. Double-checked the flash drive to make sure they are on it, and yes they are – same format as all the other songs. It’s like the Explorer somehow needs to “refresh” to see the new songs, but how do I make this happen? Thanks!

  • Edmond

    I have a LG G3 phone. I Would like to use my ringtones on my phone when i have incoming calls on my ford sync. Can my phone ringtones work on my ford sync instead of the ford default ringtones .