So Your Phone Won’t Connect to Ford SYNC. Here’s Your Solution.

Connect Phone SYNC pic

If you’re trying to connect your phone to Microsoft SYNC using the traditional method but are encountering the scenarios below, have no fear. If you aren’t experiencing the scenarios, but still need help in connecting your phone than try our SYNC pairing articles for Android, iPhone and Blackberry to view our easy step by step instructions.

Scenarios You Might Be Encountering

  1. You’ve brought up the six digit pin on your vehicles screen. When you’re trying to pair your phone to SYNC it wont display the entry field required to enter the six digit pin.
  2. Your phone pairs great, for a couple seconds, then disconnects. Your phone might even reboot itself soon after it connects to SYNC.
  3. If you have a older version of Android you’ll require a 4 digit special pin. While we have an article on how to display a special pin, you can also perform the reverse pairing process we’re going to walk through here as an alternative.

The Solution

Ok, so we’ve established that you’re having trouble connecting your phone to Ford’s Microsoft SYNC, whether it’s through one of the examples above or not. So lets now walk through how you to fix this little issue that is driving you to the edges of insanity. No matter what infotainment system you have, when your completing the steps you must have “Discovery Mode” on your phone turned “ON”.  It is usually found under options in your bluetooth menu. If you have an iPhone it will put itself in discovery mode automatically when your in your Bluetooth Menu.

SYNC & MyFord


Ford SYNC pic    Focus MyFord pic

  1. When you come across the text “Find SYNC” while trying to pair your phone use the Tune knob to find and select “Find Bluetooth Devices”.
  2. When your vehicle finds and displays your phone go ahead and select it by pressing “Ok”.
  3. It will then have you create a pin number to enter in your phone. You can create this with your voice or you can just type it in with the numbers you use for your presets. If you use the numbers, after you type in your desired code just press “Ok” to confirm the entry.
  4. Once the code is entered in your phone will bring up an entry field for you to input the pass code you just created.

After the code is entered your phone will connect to SYNC and you’ll have access to all the features you’d normally have.

MyFord Touch & SYNC w/ Navigation


MyFord Touch Escape pic    SYNC with Nav pic

  1. When the 6-digit pin shows up on your screen click the button that reads “Find Other”
  2. Select your device when it pops up on the screen.
  3. Create a pin with your voice or use the preset numbers to enter a pin. If you are using the preset buttons to create the pin press the “Ok” button to confirm the  entry.
  4. Once you confirm the desired pin your desired pin your phone will bring up an entry field for you to enter it in.

Once the code is entered your phone will now be connected to SYNC and you will have all of the features as you normally would.

Contact Us

If you have any questions or need additional help with reverse pairing give us a call at 855-567-0440 or write us an email at Let us know what you think of our articles and service by reviewing us on our page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • Eddie

    Hi, I have always had my iphone connected via SYNC for making and receiving calls, in my ford transit custom. Yesterday I managed to connect my iPhone to the audio system via Bluetooth, I had always used a usb lead before. In doing this my iPhone now automatically connects to the bluetooth audio but not SYNC phone. I manage to reconnect to SYNC phone but it disconnects within seconds. I have looked on the troubleshooting pages, where it tells you to delete the phone or do a master reset. The system will not let me delete my phone and even after the reset it still holds all information. thanks

  • Doreenr

    I have a ford escape 2013 and an iphone4s. The phone pairs and shows up on home screen. Says it connecting but never does and then says my phone isn’t available. Any help appreciated

  • amie

    We are experiencing this very same problem. no phones will connect to it or even see the bluetooth signal when you do a scan. We have done the reset to factory Settings & still can not connect. Any suggestions?