So Your Phone Won’t Connect to Ford SYNC. Here’s Your Solution.

Connect Phone SYNC pic

If you’re trying to connect your phone to Microsoft SYNC using the traditional method but are encountering the scenarios below, have no fear. If you aren’t experiencing the scenarios, but still need help in connecting your phone than try our SYNC pairing articles for Android, iPhone and Blackberry to view our easy step by step instructions.

Scenarios You Might Be Encountering

  1. You’ve brought up the six digit pin on your vehicles screen. When you’re trying to pair your phone to SYNC it wont display the entry field required to enter the six digit pin.
  2. Your phone pairs great, for a couple seconds, then disconnects. Your phone might even reboot itself soon after it connects to SYNC.
  3. If you have a older version of Android you’ll require a 4 digit special pin. While we have an article on how to display a special pin, you can also perform the reverse pairing process we’re going to walk through here as an alternative.

The Solution

Ok, so we’ve established that you’re having trouble connecting your phone to Ford’s Microsoft SYNC, whether it’s through one of the examples above or not. So lets now walk through how you to fix this little issue that is driving you to the edges of insanity. No matter what infotainment system you have, when your completing the steps you must have “Discovery Mode” on your phone turned “ON”.  It is usually found under options in your bluetooth menu. If you have an iPhone it will put itself in discovery mode automatically when your in your Bluetooth Menu.

SYNC & MyFord


Ford SYNC pic    Focus MyFord pic

  1. When you come across the text “Find SYNC” while trying to pair your phone use the Tune knob to find and select “Find Bluetooth Devices”.
  2. When your vehicle finds and displays your phone go ahead and select it by pressing “Ok”.
  3. It will then have you create a pin number to enter in your phone. You can create this with your voice or you can just type it in with the numbers you use for your presets. If you use the numbers, after you type in your desired code just press “Ok” to confirm the entry.
  4. Once the code is entered in your phone will bring up an entry field for you to input the pass code you just created.

After the code is entered your phone will connect to SYNC and you’ll have access to all the features you’d normally have.

MyFord Touch & SYNC w/ Navigation


MyFord Touch Escape pic    SYNC with Nav pic

  1. When the 6-digit pin shows up on your screen click the button that reads “Find Other”
  2. Select your device when it pops up on the screen.
  3. Create a pin with your voice or use the preset numbers to enter a pin. If you are using the preset buttons to create the pin press the “Ok” button to confirm the  entry.
  4. Once you confirm the desired pin your desired pin your phone will bring up an entry field for you to enter it in.

Once the code is entered your phone will now be connected to SYNC and you will have all of the features as you normally would.

Contact Us

If you have any questions or need additional help with reverse pairing give us a call at 855-567-0440 or write us an email at Let us know what you think of our articles and service by reviewing us on our page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • Eddie

    Hi, I have always had my iphone connected via SYNC for making and receiving calls, in my ford transit custom. Yesterday I managed to connect my iPhone to the audio system via Bluetooth, I had always used a usb lead before. In doing this my iPhone now automatically connects to the bluetooth audio but not SYNC phone. I manage to reconnect to SYNC phone but it disconnects within seconds. I have looked on the troubleshooting pages, where it tells you to delete the phone or do a master reset. The system will not let me delete my phone and even after the reset it still holds all information. thanks

  • Doreenr

    I have a ford escape 2013 and an iphone4s. The phone pairs and shows up on home screen. Says it connecting but never does and then says my phone isn’t available. Any help appreciated

  • amie

    We are experiencing this very same problem. no phones will connect to it or even see the bluetooth signal when you do a scan. We have done the reset to factory Settings & still can not connect. Any suggestions?

  • Sambo

    go into bluetooth on your iphone…click “forget this device”….then when you try to find device “sync” will pop up on your phone…click it and phone should pair

  • Todd

    I have a 2011 Taurus. It has paired fine since I bought it. Up until last week. I finally became desperate and hit the reset on the menu. Now the menu button does nothing and I’m in worse shape than before. I. Need. Help.

  • ExJAG

    This is a solution? I’m sure your intentions were good, but your fix reads like parody written by a Ford-hater.

  • ExJAG


  • Michelle

    I just purchased a 2009 Edge. My Samsung Galaxy Note 4 is not on the list of compatible phones. HELP<<< wont sync. Is there anything I can do?????

  • Dave

    No 6 digit pin appears on my dash and my phone doesn’t sync with my 2010 Ford Edge.

  • Toni

    This is genius! Worked for me. And I didn’t even know there was a “Find Phone” option on the “Add Bluetooth” screen! Thank you for this!

  • Cj hidalgo

    I have a 2010 ford fusion SE. When I press the phone button it says no phone. When I press the AUX button it says no AUX. Can someone please help me. I’m freaking out here. Thanks

  • GeoPhilly

    I have an older simple basic Samsung flip phone. My Ford Sync touch(2013 Escape SEL) has always paired with this phone very well for 3 years,,,, no issues until recent Sync software upgrade(3.8 version). Now phone won’t stay paired, and Sync server can’t send back directions,,, all I get is a strange busy signal !?! Also 90 % of the time When I hit the voice button on steering wheel, and say “SERVICES” ,,, for some reason it defaults to “PRIVACY” mode and says “CAN NOT CONNECT CALL”. Ford Sync help desk refuses to believe it has anything to do with the upgrade. They blame my phone(my wife’s phone does the same thing) !! Help !

  • Lianne Austen

    Hi I have an LG G3 that will phone sync to my 2011 Flex …. however the other day the audio started to act weird. If I moved the phone the music would shuffle… then the seek buttons on the steering wheel stopped controlling the media player for the Phone as well (defeats the hands off your phone option) and now it just will not sync the media portion of the phone. The message given is Bluetooth device disconnected. LOL yet the phone is still connected. HELP!!!!!! I am going crazy truing to figure this out!

  • Elliot

    Hello I have my new 2015 ford fiesta st my Samsung note won’t play music through car even though it’s connected. Once I connect my phone it automatically disconnects, but on my phone it says it connects to sync. Any ideas?

  • JK

    Here is the issue imo. The sync car has some tech in it, but is missing something for hands free calling. It must not have Bluetooth because it gives no options beyond “no phone”.
    Idk if it has a microphone, may take out the radio to see.
    So is there a fix for adding Bluetooth beyond a new radio? Is there a fix to add steering wheel Bluetooth buttons?

    • michael

      I have a Samsung Galaxy S5, and a 2013 Ford Fusion, and all of the sudden my sync stopped working. I tried repairing, a system reset, tried apps from google playstore all to no avail.

      Then I disconnected the battery…

      Now EVERYTHING WORKS! Total fix, but I had to reset my am/fm radio presets because they got erased, minor hassle compared with a complete solution to a very frustrating problem.

      Hope this helps…

  • Roberto

    When i push the phone buttom it just dont do nothing¡ and if i push the media buttom it goes back to the radio

  • kc

    I have a 2010 does escape and everytime I got to sync it “no phone” pops up.. If anyone could help me that would be awesome

    • kc

      2010 Ford escape