How to Reboot Your MyFord Touch System

MyFord Touch Pic

Vehicles now a days are becoming more and more like computers. Just like computers, sometimes they need a little reboot to get them back on track. That’s the case when it comes to a Master Reset on Ford’s MyFord Touch infotainment system. While experiencing an issue where you need to perform a Master Reset is few and far between, knowing how to reset your MyFord Touch system will help you to get up and running again in no time. Here are some situations where you may need to perform a Master Reset of your MyFord Touch system, as well as an easy to follow step by step guide on how reset your MyFord Touch system.

When A Master Reset May Come In Handy

  • The system isn’t operating like normal.
  • Your phone isn’t connecting properly, even after attempting a reverse pair.
  • The USB port isn’t finding your media player.

Performing A Master Reset

  1. Access your Settings Menu by clicking the cogs located next to the Home Button
  2. Select Settings from the list on the right side of the screen
  3. Select System at the top of the list
  4. Scroll down until you see Master Reset, then press it.


Performing a Master Reset will restore your system to the factory default settings and will erase any bluetooth devices you have paired to your MyFord Touch system. Once the system has been reset, you will need to pair all bluetooth devices again. The Master Reset will not adjust your radio presets, it will only adjust your settings and revert them back to default.

NOTE: This isn’t the magical fix, if your vehicle isn’t the root of the problem, then rebooting will not solve anything. Consult our 10 Easy DIY Microsoft SYNC Setups and Fixes before performing a Master Reset to be sure you’ve tried all other possible solutions. We sure would hate for you to have to reset your settings and devices for nothing.

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About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • Fix Or Repair Daily

    The “My Ford Touch” in my 2011 Edge with the Sony package is really screwed up. In cold weather the heating system is turned off when I start the car. It reset to 24 Celcius when I turn it back on not to my temperature setting. They told me this was a software problem fixed in the next release every time I complained.

    Intermittently the Sony control panel turns off and on over and over again. Sometimes the Sony panel doesn’t even light up. It disables my air bag system and none of the radio panel controls will work. Even the emergency flasher switch is disabled. Seems like a safety issue to me.

    Now they want me to replace a $2000 control module at my expense since the warranty is expired. My advice is not to touch the “My Ford Touch” system.

    I said go ahead and replace the module. A week later they haven’t been able to get the part in. Seems odd that something that never breaks is out of stock.

    I didn’t buy at Lebanon Ford, but I thank them for providing me this forum to voice my concerns.

    • Ford Motor Company released a warranty extension of the MyFord Touch system on certain vehicles. The 2011 Edge is on the list. Has your dealership checked to see if your vehicle is covered? You can have them look into the 12M02 customer satisfaction program.

  • Alex

    Is there any possibility to play videos while the car is moving? Thanks

  • Mansoor

    Guys,I just bought my 2015,Ford Explorer.
    The display screen froze after pairing it with my mobile blue tooth .I can not make any selection ,it simply froze !
    Do you think disconnecting the battery will solve the problem?

  • frustrated

    For my 2012 ford fusion, Cant get my radio or clock to turn back on after changing the battery.


    My 2013 limited Ford Taurus is acting up the heat on the ford touch is turning down to low on the passenger side

  • Eve

    I own a 2016 Ford XLT. My stere acted really weird this evening. I have sync and normally bluetooth my music and listen to my Sirius. Well tonight when I get in the car the stereo and screen did not light up. I turned the car on. Off. On. And still no action. I backed the car up and the screen did not come on (camera did not activate) I put in a cd and the screen came on and played the cd. I took the cd out and Sirius was playing but I could not change the station at first. I could turn the volume up and down but could not connect my phone. The screen was also dim. After getting home and turning off the car the stereo did not shut off for several seconds after the door was opened. What do I do? Why has this happened? Why on earth would I need to reboot my radio…😕

  • Mr Ed

    I have a 2013 Escape which did not allow me to turn on the radio everything else worked. What worked for me while car off I removed the sync fuse which is located under glove box made sure it was good waited a few seconds and reinserted. All worked after that.

    • JoeD

      What? How can that be? Experiencing an issue where you need to perform a Master Reset is few and far between, so says this guy!

  • Ken

    2015 Mustang, sync reboots after indexing

  • billos

    I tried unplugging the neg terminal… that did not work