How to Reset Microsoft SYNC In Your Vehicle

microsoft sync pic

If your phone isn’t connecting to SYNC, and you’ve already tried rebooting your phone here’s your next step. It’s called a “Master Reset”, which essentially is a complete reboot of your Microsoft SYNC system. There are however, only a couple of reasons why you would need to perform a Master Reset: Your phone might not hold the connection or won’t connect at all even though you’ve already reset your phone; Your USB port won’t recognize a device, or the system just isn’t operating properly. The steps below will guide you through how to perform a Master Reset on your vehicle.

MyFord Touch

MyFord Touch pic

  1. Access your “Settings Menu” by clicking the cogs located next to the “Home Button”.
  2. Select “Settings” from the list on the right side of the screen.
  3. Select “System” at the top of the list.
  4. Scroll down until you see “Master Reset”, then press it.

SYNC with Navigation

SYNC w/ Navigation

  1. Click the “Phone” button.
  2. Select “Settings” on the screen.
  3. Select “Advanced” on the right side of the screen.
  4. Scroll to the bottom and select “Master Reset”.

SYNC and MyFord

Ford SYNC pic    myford pic

  1. Click the “Phone” button to bring up the “Phone Menu”.
  2. Scroll through the menu till you see “System Settings” and press “OK”.
  3. Find “Advanced” and press “OK”.
  4. Locate “Master Reset” and press “OK”.


The video shows will show you a different way to access Master Reset so you can choose which is easiest for you.

Contact Us

If you’re having trouble performing a Master Reset or have any other questions give us a call at 513-932-1010 or write us and email at . Help us continue to provide great articles and amazing service by reviewing us on our page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • mike

    Ok so I had a recall on my 2013 ford focus se for the transmission shuttering the dealership did the updated down load they said I needed afterwards I noticed that my clock was wrong so I tried to set the time that was not working so I went back to ford the tried for 4 hours to fix it finally got clock to work but now I have no sync no phone no radio no cd it’s does allow
    me to set clock and I’d I push the on button it will flash a blue solid screen the go back to the standard screen saver they sent me home with car and had me come back again next morning this time two techs worked on it until 3pm still no idea what’s wrong said the module won’t take the as installed app and now I’m waiting to see what’s wrong

  • Harleigh

    I’m having the same problem as the others. I have a 2012 Ford fusion. The phone button doesn’t work nor does the aux button. Its getting on my nerves! Can you please tell me how to fix it without paying an outrageous price?! is my email address. Thanks in advanced.

    • Taylor Tindel

      I have the same issue did you end up getting it fixed?

  • Sean

    So I pulled fuse with no luck, car was off when I pulled fuse another poster had said they pulled the fuse with the vehicle running. I did not try this. I did get a sync update and inserted a usb drive. I seen no display that the sync was updating but I inserted the usb stick started vehicle and 10 minutes later my Bluetooth was working again. hope this helps others

  • Ric

    Thanks, it worked for my 2009 Ford Escape. I disconnected the battery and waited 15 minutes hooked it back up and it worked like a charm. I am in SYNC once more!

  • Omar V

    I’m having the same issue with my mustang. Did you get yours fixed and if how and how much did it cost? i got a guy saying it could just be a reset or the mogul. if you could email me that will be great.

  • reff

    Trying to add photos by usb flas drive but keep getting message device not recognized

  • Jamie

    I have a 2011 Ford Fiesta and my sync isn’t working at all. Is there any way I can fix this without pulling any fuses? My email is, if anyone has any suggestions please email me

  • Shay

    I took my car to the ford dealership for repairs that had nothing to do with audio now my system will not recognize my iPhone, iPod and says no AUX AUDIO!!!
    The speakers work ….radio works….when I press menu button only select hour/mins comes up….steering wheel media/phone doesn’t wrk either!!! Please help

  • suzie

    When I press the aux then menu nothing happens no options or anything can you tell me what’s wrong please

  • Dan

    My 2012 fusion used fuse 13 for SYNC, so make sure to check your manual first, though probably all 2009 used the same number. Also, when I tried it my car was on, not sure if that made a difference, but after putting the fuse back in SYNC worked like it use to and would actually let me pair a phone.

  • Jessica Copeland

    When I try to connect my phone it doesn’t give me the phone menu it just says no phone and doesn’t let me scroll..

    • C Farrell

      You may not have this car anymore or you may have long ago solved the problem…but, following suggestion by Steve above, I pulled 5 amp fuse #13 in my 2010 Ford Fusion, which was labelled “sync module” in user manual (with car running, though not sure it makes a difference), scraped it to expose fresh metal on fuse contacts (not sure that was necessary either), and then re-inserted. I was once again able to get to the phone menu (and aux worked too). Prior to pulling the fuse, all I got was “No phone” message and was unable to access the menu to pair with my phone.

  • Louis Linn

    I had to give my 2010 flex a jump and now when I press aux or phone it says no phone no aux. How do I fix it so it works again

  • Mary

    This is exactly what mine displays when I click aux, or phone or plug anything into the usb. (Won’t charge) I assumed it was a fuse, tried the only one that mentioned aux in the description but still having problems. Mine is an 09 flex. I don’t see sync in any description of any fuse. Now I’m lost. I don’t even really care about the sync part, I just miss the usb and aux. but it’s my understanding that it’s all connected. I’ve been on the internet for days trying to remedy this and this is the first thing I’ve read that is the same exact problem as mine. I just wish I knew which fuse would fix it. :/

  • Patty

    That is/was the same problem I was having. Dead battery & sync not working. Called tech support they said I needed to upgrade the software. I said oh hell no. So I looked up the fuses, pulled out #3 (still good) cleaned & put it back & BAM!! Sync, aux, usb, phone button all work. Bluetooth connected & battery kept the charge.

  • Glenn

    Read the section lower down about pulling the #3 SYNC fuse for a couple minutes (located on the passenger side of the interior console’s side-little door-2009 Escape) Keep it out for a short time-out it back in and you’re done. (Thank you very much Steve(below) the manual was no help at all regarding this issue)

  • Arquita

    My car will not do anything even when I press the aux button. Now what should I do

  • Kyle V

    Hello, I just had my car serviced (I only have taken it to the same dealer I’ve purchased it through), and a couple days later I realize my sync is not even functioning. The sync button is not even working so I can give no commands. Nor is my usb charger or AUX functioning. They say to bring by to try a hard reset and get the stuff working again. Fingers crossed.

  • Pharoah Shepherd

    Sync has been buggy since a got my 2010 Ford Flex.. Before this last update it worked alright, but now it stops working, then one day it decides to work again. My latest experience is it stopped working (No Sync Menu at all). Disconnected battery for 20min and it’s like Sync is not even there. Pulled the No 28 fuse, seemed like it wanted to start but failed. I understand that this is not a Ford problem, it’s a Microsoft problem… they should’ve never gotten into the auto industry as many times as we have to reboot computers to fix things. Still no resolution to my issue but find the time to take to service.

  • Jay

    How can I reset my radio when I can’t access my aux or my menu settings

  • becky

    I bought a used 2010 Ford Escape can you tell me how to get that back going. When touch phone it says no phone so I’m assuming the sync isn’t on so how to I get that back going.

  • Taylor Tindel

    I have the same issue did you end up getting it fixed??

  • Vern Braymiller

    I have a 2015 Ford with Sync and a iphone 6S Plus and it wont readout any text messages ? What am i missing ?

  • Jigger

    I’d like to know if your have encountered problems with Ford Sync Bluetooth not turning on.

    I have an Ecosport purchased a couple of months back and I have been using the Sync features from audio to phone connection.

    This stopped recently when I no longer get my calls from the sync even if it is paired. This prompted me to perform a clean pair which did not work at all.

    In the process of doing the pairing, a window prompts up if I would like to turn the car’s bluetooth on or off. Even though I turned it on, I am still unable to find SYNC on my phone’s bluetooth settings.

    After several troubleshooting, I made a master reset which still did not work.

    Choosing to turn on sync’s bluetooth is not working and would see to return back to OFF.

    Please let me know what else I can do before bringing it back for service.

  • Tim

    I am having the same problems with Sync on a new 2015 Fiesta. In addition the dealer cannot get the sync software update to load. At less than 2000 miles, I am beginning to be concerned about the rest of the car. Think I will start to research my states’s lemon laws

  • Kyle

    My sync stopped working in my ford f 150 the buttons and all so I can’t get into sync settings what should I do to fix this

  • Katelyn Rose Ferguson

    Hi, just wondering what happened to my phone button. I hit it and it doesn’t do anything. SYNC disappeared from the media menu. Any idea how to fix it?

  • Bobby Hartless

    How do you reset it if you can not even get the sync to active?

  • Melinda Bridges

    I have some of what the same issue but my radio doesn’t work at all. The display screen just says “ford escape premium sound” no time, the buttons on the steering wheel don’t work, the usb & aux Don’t work. NOTHING WORKS. Tired of riding in silents

    • Megan

      Hi Melinda..did you ever get this fixed ? I am having the same issue right now. If you got it fixed can you email me at ??? Thanks!

  • Alex.


    I have a problem with my Mondeo 2011 system: does not
    matter what I connect (either USB or phone) to the USB socket it will
    not read it.

    I also converted the USB stick to FAT32, but without success.

    Can someone give me some hints?


  • Hannah

    Hi, I have a Ford Focus 2014 I just purchased used, if I click the phone button or voice button nothing happens. I even click phone sync and my car does nothing?

  • Jamie Campbell

    Just picked up our new 2015 Jayco Greyhawk Class C RV with Ford E-450 – we can call from vehicle – but callers cannot hear us – we can hear them…is there something wrong with our outgoing speaker or is there a reset I need to do?

  • Kelly R Garza

    I’m trying to do a master reset. I hold down the aux button and it how’s back to the radio.



    • Cheryl Doty

      I’m having the same problem :(

  • Sam Howard

    Have you ever had a radio that would play music from the usb thumb drive but can’t be updated or will not recognize a computer for updating

  • Chris

    I have a 2012 f250 and nothing works on the sync not the phone button more the voice button unplugged the batteries for 1 he still no fix help

  • Chris

    Did a master reset still dead radio no sync

  • Emily996630

    My mercury is doing the EXACT same thing!! can someone email me what to do?

  • Asad


    Thank-you for your post, it really helped me out! I’ve been driving my 2009 Ford Edge since Sep. 2015 w/o SYNC working, your solution was perfect!

  • phil

    I tried to update sync in my 2011 fusion sel, but now i cant even listen to am/fm. Says “reinsert usb” cant access any sync menus or anything. Any help please?

  • Jr

    I’ve read through some comments but didn’t find what I needed. My phone (iPhone 6) connects and I can play music however when I receive calls I cannot hear anyone on the other end. I can press the button the steering wheel and ask it call whoever in my directory and it does but I cannot hear anything and after 10 secs the music comes back on however the call is still in progress. No recent updates to my phone.

  • kevinfoley46

    I just bought this car because I took a job an hour away mainly for the Sync functionality. Everything has worked fine for two months, then one day it just stopped. I can’t even access Sync.

    The button with the phone on it does nothing. The Menu button only goes to Auto preset, RDBS and Satellite radio menu. Nothing else. If I hit AUX, it just flips then goes to FM radio.

    Update: I unplugged the battery. Gave it 20 minutes. Plugged it back in. It didn’t work immediately. I still couldn’t hit any of the Sync menus. Then I plugged in the Aux USB cable and my phone and Bam! Thanks everyone that contributed.

  • C Farrell

    Thanks. This worked for me too. I pulled 5 amp fuse #13 in my 2010 Ford Fusion, which was labelled “sync module” in user manual (with car running, though not sure it makes a difference), scraped it to expose fresh metal on fuse contacts (not sure that was necessary either), and then re-inserted. I was once again able to get to the phone menu (and aux worked too). Prior to pulling the fuse, all I got was “No phone” message and was unable to access the menu pairing with my phone. Thanks again.

    • disqus_jW9ejA20lG

      Where is the fuse located? under the hood? I have a 2010 lincoln mkx so i’m hoping the fuse will also have a tag that says “sync”

      • disqus_jW9ejA20lG

        okay i think i found the fuse box under the steering wheel by the parking break but can’t get it open! UGH!!!!!!!!!

  • pete cruz

    My MEDIA button wasn’t working so I tried to perform the Master Reset but when I press Advanced it just goes blank. The radio and satellite work but no CD or Bluetooth.

  • joe

    I have 2010 ford Taurus, and my sync radio just reads “FORD TAURUS” and nothing is working. I removed the battery for couple of hours, checked all the fuses and nothing is wrong. can someone help, please.

  • Cathy

    Hi Bad Media comes on the screen sometimes when i have my USB port plugged to my walkman mp3 player its a 2008 Ford Edge Limited

  • Gizmutt

    Please please, before you unhook the battery or do anything else to completely reset your Sync system, try switching out the USB cable for another one and see what that does. I have been through doing a hard reset for Sync, removing the fuse and disconnecting the battery where for me, all it did was force me to dive through every menu to reset all my settings. My actual issues were the USB cables. Well, I’m not certain that the USB cables are the real problem, but they do provide a temporary fix by replacing them. I’ve had to replace my USB cable in my Ford twice now, but if I connect these “bad” cables elsewhere, they work fine. So, I can’t say for sure what the problem is, but it’s certainly easier to replace a USB cable than to do any of those other reset options. So don’t think it can’t be the cable just because the cable works elsewhere. Replacing it might still resolve your issue. Can’t hurt to try it, right?

  • Edsword

    Well, probably no one is going to see this now, but my SYNC seems to be having issues with the USB, Bluetooth, and the voice. It does not recognize that I’m speaking, it will SYNC a USB device, but no sound, and Bluetooth is off and will not turn back on. Neither phone or media SYNC is working. It will still play CDs, pick up Satalite and Radio, I still hear the voice prompts, even though when I speak it doesn’t do anything. I have done the master reset. If anyone gets this, any ideas?

  • ItsChimere Martinez Deguzman

    I have a 2012 Ford Edge. I have been able to connect my iPhone before but I don’t know what happened but it no longer works. Every time I get to SYNC MEDIA, it shows the screen for a split second and disappears. When I press the AUX to use my AUX cord, it does the same thing. I wish I could show someone what it does. We brought it to the dealership and they told us in order to find out what’s wrong, we have to charge you $200+. And that’s not even the amount to fix whatever the problem is. I know there is an easy solution. I don’t want to spend that much if it’s something as easy as a system reset. Any suggestions?

    • Jae Grant

      I have the same issue- I hit AUX see it for a split second then it sends me to Am/Fm

  • Fed UP

    2013 Ford Escape – I can hear the call coming in through the speakers but when I try to answer I can’t hear them which then leaves me scrambling to grab phone and try to answer – most of the time they then can’t hear me on phone but I can hear them. But the phone is ringing through the speakers. Sometimes I can then call them back using my phone and it will all go through speakers and it works like it should have the first time! About 3 calls out of 10 I can answer. So it is a hit and miss and extremely EXTREMELY annoying Ford not to mention dangerous because I’m scrambling for my phone. I think I would be better off not even syncing to the stupid car. I have tried manually syncing my phone to the car every morning now – sometimes it works sometimes it doesn’t. The phone display on the car is showing like it is synced and everything is wonderful. It LIES

    • Donald Schade

      Hi Fed Up, we have the same problem with our 2013 Ford Escape, have you found any solution for it yet, 7 months later, out of curiosity; not sure how you can communicate back to me, as I’m not sure how I got here to begin with, and whether you’ll even see this reply since it’s 7 months later; maybe send me an email at in case you see this this replay; thanks.

  • Markell Moore

    Same thing with me send me tips

  • Rebecca Meeke

    My 2010 Ford Fusion just had this happen yesterday. I went to use the Bluetooth/SYNC and when I pressed the Menu button it goes to Auto preset and RDBS menu. If I hit AUX, it just flips then goes to FM radio.

    Could this be a fuse issue?

    Also other issues with my 2010 (these have now been fixed, Fuel Throttle went out in 2015 and just recently the blower motor and the pigtail melted out), but trying to find a replacement 2 prong pigtail at a Autozone, O’Reilly’s, NAPA, Advanced Auto or Carquest was futile. Ended up calling Dahl Ford and they have one for me to purchase for $40, good thing I have someone to install it.

    • Jae Grant

      Mine does that Aux-am/fm thing. My Bluetooth still works for calls and stuff. Did you find out anything that would help?

      • Rebecca Meeke

        I took it to the dealer. They changed a fuse and then it worked.

        • Jae Grant

          How much did that cost?

          • Rebecca Meeke

            I was there buying another car for my daughter (Dahl Ford); they did it for free.

  • Michael

    Took it to ford said, 1 of many modules. 625.00 to fix and it’s guess work (they said). I have no sync or phone or media on my 2012 f250

  • Leigh

    I cant even get to sync, phone, or Bluetooth. It’s stuck on radio. I have gone through owners manual and tried it all.

  • Drew Meyer

    I don’t have a phone button on the steering wheel in my 2010 Ford Fusion and the button on the radio only says no phone. What am I supposed to do?

  • Amanda

    Can you send me the email also am haveing the same problem as Ashley

  • Bill

    2011 Edge w/ Ford Sync Touch. I replaced the battery. Ford Sync went back to an old version. MyFord website says that I have the most recent version which is obviously not correct. How can I download the most recent version?

  • shadow_knows

    My 2015 Fusion radio doesn’t get any am reception. would a master reset help with that or is my radio simply defective? I don’t have my touch


    I have a 2010 ford fusion, car was dead for 3 weeks we wasn’t driving it, however everything was fine till we had to have it jumped. Now the Aux and Bluetooth shows that there is no Bluetooth or Aux, I’ve done everything, can’t afford to take it in, do you have any suggestions? Please and thank you.

  • melro52

    I love how when I input that the Sync is dead–no sound, no lights, black screen and I get responses like the one above. There is no resetting on the screen that’s black!!! I need to pull the power module or fuses or something because the SCREEN IS BLACK AND DEAD!

  • Kenneth Tuffour

    Ok so my 2012 Edge se has the phone button on the dash but it won’t work because I don’t have the Microsoft sync, So is there anyway I can get that Microsoft sync system so I can pair my phone??