How to Reset Microsoft SYNC In Your Vehicle

microsoft sync pic

If your phone isn’t connecting to SYNC, and you’ve already tried rebooting your phone here’s your next step. It’s called a “Master Reset”, which essentially is a complete reboot of your Microsoft SYNC system. There are however, only a couple of reasons why you would need to perform a Master Reset: Your phone might not hold the connection or won’t connect at all even though you’ve already reset your phone; Your USB port won’t recognize a device, or the system just isn’t operating properly. The steps below will guide you through how to perform a Master Reset on your vehicle.

MyFord Touch

MyFord Touch pic

  1. Access your “Settings Menu” by clicking the cogs located next to the “Home Button”.
  2. Select “Settings” from the list on the right side of the screen.
  3. Select “System” at the top of the list.
  4. Scroll down until you see “Master Reset”, then press it.

SYNC with Navigation

SYNC w/ Navigation

  1. Click the “Phone” button.
  2. Select “Settings” on the screen.
  3. Select “Advanced” on the right side of the screen.
  4. Scroll to the bottom and select “Master Reset”.

SYNC and MyFord

Ford SYNC pic    myford pic

  1. Click the “Phone” button to bring up the “Phone Menu”.
  2. Scroll through the menu till you see “System Settings” and press “OK”.
  3. Find “Advanced” and press “OK”.
  4. Locate “Master Reset” and press “OK”.

Video

The video shows will show you a different way to access Master Reset so you can choose which is easiest for you.

Contact Us

If you’re having trouble performing a Master Reset or have any other questions give us a call at 855-567-0440 or write us and email at mytechteam@lebanon-ford.com. Help us continue to provide great articles and amazing service by reviewing us on our DealerRater.com page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR mytechteam@lebanon-ford.com. *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

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  • Ashley

    What if the phone button doesn’t work. I did a master reset and it still won’t recognize my phone through Bluetooth or USB

    • http://www.lebanon-ford.com/ myTech Team

      Ashley, If you would like, shoot me an email and ill give you a few tips to see if we can resolve this issue with your Sync system.

      customercare@lebanon-ford.com

      • Bruce

        hi- I have the same problem as Ashley- can you send me the info you sent her- I have a 2009 Escape with Ford Sync and the phone stopped connecting and the Hard phone button doesn’t work
        thanks

        • http://www.lebanon-ford.com/ Lebanon Ford Concierge

          If you shoot me an email I can send you some tips on how to help resolve your issue.

          customercare@lebanon-ford.com

          • Bernita alexander

            Hi I’m Bernita, and It appears that I’m having this exact same issue with my 2010 ford fusion as what Ashley has. I can not connect phone through Bluetooth and my aux with not connect! The hand free phone buttons do not work! Could you send me an email to help resolve this issue as well!

          • kwil

            can you please send them to me also i sent you a email already

          • yvonne

            ysj5804@yahoo.com some one please send me the same thing my phone buttons just stopped working!

  • jose guillen

    this is not working

    • jose guillen

      My screen is still frozen

      • http://www.lebanon-ford.com/ Lebanon Ford Concierge

        You can also try a hard reset, disconnect the battery cable for a few minutes. This will erase any codes stored in the vehicle that would help a Ford technician diagnose any issues with your sync system, but will usually fix your system being frozen.

  • andy

    Hi, My 2010 ford mustang radio show “MUSTANG” and nothing else would work. i thought it was from my low battery so i went on to buy a new battery and it still won’t work.

    • http://www.lebanon-ford.com/ Lebanon Ford Concierge

      I would suggest you do a hard reset which involves you unplugging the battery from the car for 10-15 minutes, however because you switched out your car battery you basically already performed that. That being said, I would suggest you take your car to a Ford service department and have them check it out as this seems like a mechanical issue with sync rather than a system issue.

  • Nikki

    I am having the same issue as Ashley. My 2009 Mercury Mairner just stopoedrunning the other day and it ended up being that my fuel pump safety switch turned off, now the sync system won’t work at all. the phone button says no phone and when,I hit the aux button it’s days no aux. what should I do. you can email me at iwanabnik@gmail.com.