How to Reset Microsoft SYNC In Your Vehicle

microsoft sync pic

If your phone isn’t connecting to SYNC, and you’ve already tried rebooting your phone here’s your next step. It’s called a “Master Reset”, which essentially is a complete reboot of your Microsoft SYNC system. There are however, only a couple of reasons why you would need to perform a Master Reset: Your phone might not hold the connection or won’t connect at all even though you’ve already reset your phone; Your USB port won’t recognize a device, or the system just isn’t operating properly. The steps below will guide you through how to perform a Master Reset on your vehicle.

MyFord Touch

MyFord Touch pic

  1. Access your “Settings Menu” by clicking the cogs located next to the “Home Button”.
  2. Select “Settings” from the list on the right side of the screen.
  3. Select “System” at the top of the list.
  4. Scroll down until you see “Master Reset”, then press it.

SYNC with Navigation

SYNC w/ Navigation

  1. Click the “Phone” button.
  2. Select “Settings” on the screen.
  3. Select “Advanced” on the right side of the screen.
  4. Scroll to the bottom and select “Master Reset”.

SYNC and MyFord

Ford SYNC pic    myford pic

  1. Click the “Phone” button to bring up the “Phone Menu”.
  2. Scroll through the menu till you see “System Settings” and press “OK”.
  3. Find “Advanced” and press “OK”.
  4. Locate “Master Reset” and press “OK”.


The video shows will show you a different way to access Master Reset so you can choose which is easiest for you.

Contact Us

If you’re having trouble performing a Master Reset or have any other questions give us a call at 855-567-0440 or write us and email at Help us continue to provide great articles and amazing service by reviewing us on our page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • mike

    Ok so I had a recall on my 2013 ford focus se for the transmission shuttering the dealership did the updated down load they said I needed afterwards I noticed that my clock was wrong so I tried to set the time that was not working so I went back to ford the tried for 4 hours to fix it finally got clock to work but now I have no sync no phone no radio no cd it’s does allow
    me to set clock and I’d I push the on button it will flash a blue solid screen the go back to the standard screen saver they sent me home with car and had me come back again next morning this time two techs worked on it until 3pm still no idea what’s wrong said the module won’t take the as installed app and now I’m waiting to see what’s wrong

  • Harleigh

    I’m having the same problem as the others. I have a 2012 Ford fusion. The phone button doesn’t work nor does the aux button. Its getting on my nerves! Can you please tell me how to fix it without paying an outrageous price?! is my email address. Thanks in advanced.

  • Sean

    So I pulled fuse with no luck, car was off when I pulled fuse another poster had said they pulled the fuse with the vehicle running. I did not try this. I did get a sync update and inserted a usb drive. I seen no display that the sync was updating but I inserted the usb stick started vehicle and 10 minutes later my Bluetooth was working again. hope this helps others

  • Ric

    Thanks, it worked for my 2009 Ford Escape. I disconnected the battery and waited 15 minutes hooked it back up and it worked like a charm. I am in SYNC once more!

  • Omar V

    I’m having the same issue with my mustang. Did you get yours fixed and if how and how much did it cost? i got a guy saying it could just be a reset or the mogul. if you could email me that will be great.