How to Reset Microsoft SYNC In Your Vehicle

microsoft sync pic

If your phone isn’t connecting to SYNC, and you’ve already tried rebooting your phone here’s your next step. It’s called a “Master Reset”, which essentially is a complete reboot of your Microsoft SYNC system. There are however, only a couple of reasons why you would need to perform a Master Reset: Your phone might not hold the connection or won’t connect at all even though you’ve already reset your phone; Your USB port won’t recognize a device, or the system just isn’t operating properly. The steps below will guide you through how to perform a Master Reset on your vehicle.

MyFord Touch

MyFord Touch pic

  1. Access your “Settings Menu” by clicking the cogs located next to the “Home Button”.
  2. Select “Settings” from the list on the right side of the screen.
  3. Select “System” at the top of the list.
  4. Scroll down until you see “Master Reset”, then press it.

SYNC with Navigation

SYNC w/ Navigation

  1. Click the “Phone” button.
  2. Select “Settings” on the screen.
  3. Select “Advanced” on the right side of the screen.
  4. Scroll to the bottom and select “Master Reset”.

SYNC and MyFord

Ford SYNC pic    myford pic

  1. Click the “Phone” button to bring up the “Phone Menu”.
  2. Scroll through the menu till you see “System Settings” and press “OK”.
  3. Find “Advanced” and press “OK”.
  4. Locate “Master Reset” and press “OK”.

Video

The video shows will show you a different way to access Master Reset so you can choose which is easiest for you.

Contact Us

If you’re having trouble performing a Master Reset or have any other questions give us a call at 855-567-0440 or write us and email at mytechteam@lebanon-ford.com. Help us continue to provide great articles and amazing service by reviewing us on our DealerRater.com page.

About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR mytechteam@lebanon-ford.com. *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.