So You’re Having Trouble Uploading A Photo To MyFord Touch?

woman stress image

Personalizing your experience is an important aspect to technology today. We set family portraits as our phone backgrounds. The amazing picture you took at the Grand Canyon becomes your desktop wallpaper at work. In our recent article, 5 Steps To Personalizing Y0ur MyFord Touch Background, we showed you how to personalize your MyFord Touch screen by adding a picture as the background of the display. While it’s a wonderful way to express yourself to those riding with you, technology sometimes doesn’t want to cooperate well. If you’re trying to load up a image and you keep getting a message on your vehicles screen say the format isn’t compatible, make sure your flash drive is formatted to FAT32.

Formatting to FAT32

Locate an empty USB drive that holds 2 GB or more of data and is not password-protected.

  • The empty USB drive cannot be U3 Encrypted
  • The empty USB drive must be FAT32 formatted.

Formatting a USB Thumb Drive to FAT32 on Mac

  1. Insert the USB flash drive into a USB port on the Mac.
  2. Open the Disk Utility program. To get to Disk Utility, open your Finder, click on “Applications” in the sidebar, and click the “Utilities” folder.
  3. Click the flash drive in the left column.
  4. Click the “Partition” tab.
  5. Click “1 Partition” under “Partition Scheme.”
  6. Click “MS-DOS” under the “Format” box.
  7. Click “Apply” to format the drive as FAT32. 

Formatting a USB Thumb Drive to FAT32 on Windows

  1. Insert the USB drive into an open USB port on the computer.
  2. Click the “Start” button then click “Computer”.
  3. Right-click the USB drive listed and click the “Format” option.
  4. Select FAT32 formatting under File system. Choose either quick format or regular format by checking or un-checking the Quick Format box.
  5. Click “Start” to start the formatting process. Most Windows versions will give you a warning that all of your data will be erased. Click “OK” if you want to continue formatting the USB drive.

Still Experiencing Format Compatibility Issues? Try This

The resolution must be 800×384 and .JPEG is the preferred file format. If you are still getting the message, you can proceed to Microsoft Paint and ensure the resolution is 800×384. Once in Microsoft Paint, select “Edit Resolution” to ensure it’s the required resolution. Ford recommends saving the file under “Save As.” Some pictures saved under “Save” store the image as a larger file according to Ford Motor Company.

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About myTech Team

Alex Cryder is myTech Team's lead representative. myTech Team™ is an exclusive Lebanon Ford service that believes every Ford owner should feel confident with in-vehicle technology. Contact myTech Team toll-free (855) 567-0440 OR *Hours of Operation: Mon-Fri 9:00AM - 5:00PM; Saturday CLOSED; Sunday CLOSED. *times listed are eastern standard time.

  • Richard Patenaude


    J’ai acquis le 2013-10-29 un Fusion Titanium 2013 NIV 3FA6P0D98DR366332
    Chez Baril Ford a Saint-Hyacinthe. Je demande a mon vendeur depuis hier
    De m’aider, mais je n’est pas de retour de sa part sur mon problème, possible qu’il n’a pas la solution
    Possible de m’aider SVP

    Tout semble bien fonctionner avec SYNC, mais voici mon problème, je tente de
    Changer l’image de fond sur l’écran, je suis a la lettre les instructions pour
    Ajouter des photos,

    Je vais dans la gestion des images de fond, je tente par une clé USB
    ou je tente aussi par une carte SD, d’ajouter une photo, il m’affiche
    a l’écran, ma clé USB (ou selon le cas ma carte SD) , je clique dessus
    il m’apporte des photos dans une liste, mais dès que je clique sur ces photos
    le système m’apporte le message suivant :

    Défaillance importation

    Le fichier sélectionné ne peut pas être importé
    Veuillez vous assurer qu’il est correctement formater

    Pourtant, j’ai formaté ma Clé USB et ma carte SD en FAT32, enregistré ma photo en 800 X 366
    En JPEG, une autre BMP et une autre en GIF. Et rein a faire, elle m’apporte le message ci-haut mentionné

    Que dois-je faire ?

    Merci de votre aide